Internal Protocol

The internal protocol, that we compromise to follow stringently at Vila Foz Hotel & Spa, in order to ensure Guests and Staff safety, stands out for the following measures:

. personal protective equipment (PPE) to our Guests and Staff and mandatory use of mask during circulation through the Hotel;

. use of suitable cleaning products, that guarantee surfaces disinfection and clothes treatment;

. alcohol based antiseptic or alcohol based solution dispensers, at the several points of the Hotel;

. temperature measurement and monitoring of Hotel's Staff, whenever enters the service and awareness to self-check possible symptoms;

. contingency plan to possible or suspected cases of infection, guaranteeing isolation in a place with authorities recommended conditions, following Directorate General for Health indicated procedures;

. compliance of the disinfection plan of Guests and/or Staff surfaces access, ensuring its permanent sanitization, as well as common use objects;

. capacity reduction of Restaurants, Hotel Bars and meeting spaces, fulfilling Directorate General for Health's recommendation, being recommended prior reservation, for the Restaurants;

. employees who perform valet parking service, besides mask, are accompanied by personal use alcohol-gel solution and disinfect hands before and after enter the vehicle;

. mandatory booking of Spa treatments, when available;

. simplification of Check-in and Check-out process, through digital applications;

. all public areas and rooms ventilated on a daily basis, in a natural or mechanical way;

. continental breakfast will be served in Restaurante Flor de Lis, or in the room, without any room service fee associated.

Our employees were informed about all these measures, through training plans and available information (individual and affixed in public and service places) concerning the following points:

. internal protocol, as well as the compliance of preventive precautions and infection control, concerning coronavirus outbreak - COVID-19, including the procedures:
  - hand hygiene
  - breath etiquette
  - social conduct

. daily self-check of symptoms;

. compliance of surfaces cleaning guidelines and clothes treatment, in the establishments.

We thank all our Friends, Guests and Staff the contribution in the implementation of these measures, for only then we can guarantee the safety and avoid the risk of contagion of the new coronavirus (SARS-CoV-2).

We remain at your disposal for any additional information, through the following contacts:vilafoz@vilafozhotel.pt or +351 222 449 700

General Manager,

Serafim Ramos